Hospice & Clinical Support

Overview of our hospice partnership, service hours, communication lines, and how we support patient care.

Step-by-step instructions for fax, e-prescribe, and DocuSign ordering, including form access and required details.

Explains compounded medications, their role in hospice, and examples of common compounds.

How to reach our hospice department, on-call support, and escalation procedures for urgent needs.

Outlines delivery frequency, cutoff times, and weekend/holiday delivery policies.

How to check medication or infusion bag delivery status.

Instructions for requesting emergency medications outside of business hours.

Guidelines for returning infusion pumps and delivery bags, including late fee policy.

Overview of frequently compounded medications and their hospice indications.

Guidelines for using and troubleshooting CADD pumps in hospice settings.

Proper handling, documentation, and destruction procedures per DEA and state rules.

Instructions for storing medications safely, including refrigeration and BUDs.

How to accurately complete forms, obtain signatures, and avoid rejection errors.

Ensuring secure fax transmission and correct use of our fax cover page system.

Proper disposal of unused or expired hospice medications.

Maintaining communication logs for compliance and audit readiness.

Clarifies oral, sublingual, rectal, and infusion routes for patient comfort.

Guidance on managing pain, agitation, and secretions with common therapies.

Answers to common hospice pharmacy questions about delivery, ordering, and billing.

Equivalency guide for opioid and non-opioid medication conversions.